Refund & Return Policy
Last updated: August 21, 2026 | Fueled Outdoors
Return Policy Summary at a Glance
30 Calendar Days
From date of item delivery
Flat 15% Restocking Fee
$0 Fee for Damaged/Defective
Within 7 Business Days
Credited to original payment
1. 30-Calendar-Day Return Window
At Fueled Outdoors, we offer a 30-calendar-day return window. You have exactly 30 days from the date of receipt or carrier delivery of your item to request and initiate a return.
2. Return Eligibility & Gasoline / Oil Safety Exclusions
To qualify for a valid return, your product must meet the following strict criteria:
- The product must be in its original, unused, and undamaged condition.
- The product must be in its original packaging with all included manuals, accessories, parts, and mounting hardware.
Due to federal transportation safety regulations, any gasoline-powered equipment (such as lawn mowers, power saws, or generators) that has had fuel (gasoline) or engine oil added cannot be returned or shipped via standard transit. Once fuel or oil is added to an engine, the product is classified as hazardous/used. If you encounter any mechanical or engine issues after adding fuel, please contact our support team immediately for warranty service.
3. How to Initiate a Return & Return Labels
To start a return, please contact our customer support team at support@fueledoutdoors.com or call us at +1 (386) 438-5540 with your order number and item details.
Once your return request is approved, we will provide an official return shipping label that you can download and print. The cost of this return label is the customer’s responsibility and will be deducted from your final refund amount for standard returns.
4. Return Shipping Fee Responsibilities
Customer Remorse / Wrong Item
If you change your mind, ordered the wrong size/model, or no longer need the product, you are responsible for paying return shipping costs. For heavy equipment, we can arrange freight carrier pickup and deduct the actual freight cost from your final refund.
Defective, Damaged, or Incorrect Items
If your product arrives defective, damaged during freight transit, or if we shipped the incorrect item, we will provide a 100% FREE prepaid shipping label or arrange freight pickup at zero cost to you. Please inspect your shipment upon delivery and report damage within 48 hours of receipt.
5. Restocking Fees
- Standard Returns (Flat 15% Restocking Fee): We charge a flat 15% restocking fee on all standard returns (customer remorse, wrong item ordered) to cover physical inspection, cleaning, safety testing, and repackaging.
- Defective or Incorrect Items ($0 Restocking Fee): There are zero restocking fees for damaged, defective, or incorrectly shipped items.
6. Refund Processing Timeline
Once your return is received and inspected at our warehouse facility (which takes 1 to 3 business days), we will notify you of the approval or rejection of your refund. If approved, your refund (minus applicable return shipping label cost and 15% restocking fee for standard returns) will be automatically credited back to your original payment method (Visa, Mastercard, Apple Pay, or Google Pay) within 7 business days.
7. Returns Facility & Contact
Fueled Outdoors — Returns Dept.